Data Hosting and Storage:

Our data and servers are hosted on AWS (Amazon Web Services) datacentres located in Sydney

AWS datacentres are ISO 27001-certified. For more information regarding this please see here:

https://d1.awsstatic.com/certifications/iso_27001_global_certification.pdf

You can learn more here too:

https://aws.amazon.com/compliance/iso-certified/

AWS is SOC II compliant:

https://aws.amazon.com/compliance/soc-faqs/

For more information please see this link:

https://aws.amazon.com/security/

We utilize Load Balancers to provide stable services protected with up-to-date HTTPS standards (TLS 1.3 with a strong AWS certificate)

Data:

We store files and data securely at rest using AWS S3 and RDS Key-based encryption

Interaction data on our tablets is encrypted, and the devices are managed through a secure MDM system with strict security policies

Our tablet uses JWT Token based authentication and HTTPS to connect securely to our web portal

Backups:

All our servers and database are backed up securely and continuously and use version control

Continuous Delivery:

We use a continuous delivery system with multiple server subsets (development, testing, production) to ensure quick delivery of features and secure separation of live production servers

The payment and finance systems we use are all highly focused on security these include:

Windcave for credit card payments:

https://www.windcave.com/security

Xero for our finance:

https://d1.awsstatic.com/certifications/iso_27001_global_certification.pdf

Yes you can. The VisTab support team can do this for you. Just email or phone the support team with your changes.

The battery last up to 10 hours, more than enough time for you to get any information you may require in case of an emergency. We do advise that the tablet is plugged in to the power so if you do have an emergency the battery is fully charged and ready to go.

Please make sure you are unplugging and turning off your tablet over weekends, school holidays and anytime your tablet is not being used for multiple days. This will improve your tablet batteries health.

Yes you can. We can update or change these as required, we can ask your visitor to accept your conditions and sign on the screen. Just email or phone our support team for help.

We’re much more than just a “downloadable app”. Given this, our preferred option is to work with you to design your solution and to courier the system all set up and ready to operate out of the box. However, if you would like to supply your own hardware, see “Can we supply our own hardware?” for more information in regards to the specifications the hardware needs to meet.

Yes you can. VisTab can supply you with a Brother QL-820NWB wireless label printer to connect to your tablet, we also supply the labels for your printer.
We can also print your own logo on the labels along with other information.

Yes it can be. VisTab can supply you with a lockable stand.

Yes you can. This means you can sign in on one tablet, and then sign out on another tablet. You can sign in and out from different entry and exit points throughout the building or site.

No. Your VisTab is delivered to you ready to go and as a complete system. If you are supplying your own hardware, see “Can we supply our own hardware?” for more information in regards to the specifications the hardware needs to meet.

Yes you can, however you will need to meet our specifications for this:
Tablet:
Please contact us for the current models we support.
Tablet Stand:
We can supply you with a lockable stand or feel free to supply your own tablet stand that can fit a 10.1 or 10.4 inch tablet.
Printer:
Brother QL-820NWB
Rolls:
We can supply you with genuine printer rolls that will not affect your 4 year warranty on your printer. However, if you decide to use your own printer rolls the warranty period on your printer will be 1 year.

You can view PDFs on the VisTab tablet, you can also view your SSSP, Product Manual’s and Staff Qualifications.