Background polygon in silver tones

Frequently Asked Questions

Privacy and Security

VisTab Privacy & Security Policy

VisTab is conscious of legal requirements around personal data and the protection of this. As such, if you are a resident of the European Economic Area (EEA), your data protection rights are important to us. VisTab Limited takes reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Information.

For more information please see our:

Privacy & Security Policy

How secure is the data on VisTab?

Data Hosting and Storage:

Green tick with circle

Our data and servers are hosted on AWS (Amazon Web Services) datacentres located in Sydney

Green tick with circle

AWS datacentres are ISO 27001 certified. For more information regarding this please see here:
Green tick with circleGreen tick with circleGreen tick with circle

For more information please see this link:
Green tick with circle

We utilize Load Balancers to provide stable services protected with up-to-date HTTPS standards (TLS 1.3 with a strong AWS certificate)


Green tick with circle

We store files and data securely at rest using AWS S3 and RDS Key-based encryption

Green tick with circle

Interaction data on our tablets is encrypted, and the devices are managed through a secure MDM system with strict security policies

Green tick with circle

Our tablet uses JWT Token based authentication and HTTPS to connect securely to our web portal


Green tick with circle

All our servers and database are backed up securely and continuously and use version control

Continuous Delivery:

Green tick with circle

We use a continuous delivery system with multiple server subsets (development, testing, production) to ensure quick delivery of features and secure separation of live production servers

The payment and finance systems we use are all highly focused on security these include:

Third Party Integration

Does VisTab integrate with any School Management System?

Green tick with circle

HERO - Find out more about how VisTab integrates with Hero here:

Hero Integration with VisTab
Green tick with circle


Green tick with circle


Green tick with circle


Does VisTab integrate with any Childcare Management System?

Green tick with circle

Go Digital (Infocare)
If you’re already an Infocare client that needs support please email Infocare OR contact them on 0508 463 622

What other Third Party provider does VisTab work with?

Green tick with circle

VisTab integrates with Vault (Vault Damstra) & Active Directory to manage your Staff/Contractor list


How do I order more printer rolls?

To order more printer rolls, please visit our online shop

Can I print in colour?

Yes, the Brother QL-820NWB allows you to print in Black & Red which is the only available colour.

For more information and pricing Contact us


Can we run reports from the VisTab System?

Yes you can. From the VisTab web portal you can simply view your own reports, time-sheets, and completed forms that have been filled in from the tablet, ie Toolbox talks, induction forms.


Can we change any questions on VisTab?

Yes you can. The VisTab support team can do this for you. Just email or phone the support team with your changes.

How long does the battery last?

The battery last up to 10 hours, more than enough time for you to get any information you may require in case of an emergency. We do advise that the tablet is plugged in to the power so if you do have an emergency the battery is fully charged and ready to go.

Can you have any Health & Safety message displayed on the tablet?

Yes you can. We can update or change these as required, we can ask your visitor to accept your conditions and sign on the screen. Just email or phone our support team for help.

Can we use our own tablet?

We’re much more than just a “downloadable app”. Given this, our preferred option is to work with you to design your solution and to courier the system all set up and ready to operate out of the box. However, if you would like to supply your own hardware, see “Can we supply our own hardware?” for more information in regards to the specifications the hardware needs to meet.

Can you print labels from the tablet?

Yes you can. VisTab can supply you with a Brother QL-820NWB wireless label printer to connect to your tablet, we also supply the labels for your printer.
We can also print your own logo on the labels along with other information.

Can the tablet be secured to anything?

Yes it can be. VisTab can supply you with a lockable stand.

Can you have multiple tablets on one site?

Yes you can. This means you can sign in on one tablet, and then sign out on another tablet. You can sign in and out from different entry and exit points throughout the building or site.

Do I need to download any software?

No. Your VisTab is delivered to you ready to go and as a complete system. If you are supplying your own hardware, see “Can we supply our own hardware?” for more information in regards to the specifications the hardware needs to meet.

Can we supply our own hardware?

Yes you can, however you will need to meet our specifications for this:
Please contact us for the current models we support.
Tablet Stand:
We can supply you with a lockable stand or feel free to supply your own tablet stand that can fit a 10.1 or 10.4 inch tablet.
Brother QL-820NWB
We can supply you with genuine printer rolls that will not affect your 4 year warranty on your printer. However, if you decide to use your own printer rolls the warranty period on your printer will be 1 year.

Can I view documents on the tablet, eg a PDF?

You can view PDFs on the VisTab tablet, you can also view your SSSP, Product Manual’s and Staff Qualifications.